Refund policy
Returns
At Happy Trove, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: trovezonellc@gmail.com
Once your return request is approved, we will provide you with:
- A return shipping label
- Instructions on how and where to send your package
Return Address:
200 Declaration Drive
McDonough, GA 30253
United States
⚠️ Important:
- Returns sent without prior approval will not be accepted
- All returned items must be clearly labeled
Damages and Issues
Please inspect your order immediately upon delivery.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us right away at trovezonellc@gmail.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Gift cards
- Personalized or custom-made products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return your original item
- Once your return is approved, place a new order
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method
- Processing time: within 10 business days
Please note:
- Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Email: trovezonellc@gmail.com
Questions
If you have any questions about returns or refunds, feel free to contact us:
Email: trovezonellc@gmail.com
Phone: +1 (202) 941-9486
Address: Silver Spring, Maryland, USA
